Good Customer Service

Last Saturday night, my wonderful husband, Russell, surprised me with 2 dozen red roses and steak which he made for dinner. A couple days later the roses were looking a little droopy and the edges were brown. That is NOT normal. Ever time Russell purchases flowers from Sam's Club they die within a few days. (Whenever I purchase flowers from Walmart they last me 2 weeks and I didn't do anything differently.) I was in Sam's this weekend and asked told the customer service lady about my roses. She told me to bring them back. I picked Russell up from work and we went to music practice at church (the whole time the roses were in the hot car). We made it back to Sam's with only a few minutes to spare before they closed at 8:30 p.m. They lady was so nice. I couldn't find my receipt which was in my purse the whole time; I just couldn't find it since I was hurrying. She let me exchange them anyway without any questions or being rude. I had such a great experience that I'm going to e-mail their customer service and let them know. So often in retail you never hear positive feedback! Just thought I'd share the good experience.